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Draft for the Hyderabad pilot — under legal review. Wording may change before public launch; we will notify registered users of material changes.

Grievance Redressal

Last updated: 3 November 2026

If you have a complaint about content on ZapKitt, another user, or how we handle your personal data, you can raise it with our Grievance Officer as provided under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023.

1. Grievance Officer

The Grievance Officer’s name and contact email will be published here before public launch. During the pilot, use the in-app report option on any user, message or booking.

2. What to include

Your registered email, a description of the issue, links or identifiers of the content or booking concerned, and what outcome you are asking for.

3. Timelines

We acknowledge complaints within 24 hours and aim to resolve them within 15 days, or sooner where the law requires.